Troubleshooting

Content is missing

Confirm that you are working in the intended account. Ask your administrator to check your access to the content.

An action is unavailable

Check whether your role permits that action. Account administrators can help review permissions.

An image is not ready for delivery

Review the asset’s processing state and available renditions. Confirm that the intended content and destination are configured before attempting publication.

Get help

Contact your account administrator or your established Collectioo support contact. Include a description of what you expected, what happened, and when it occurred. Avoid sending passwords or access tokens.